Effective Date: 12-15-2024
At MangaMerchStore.com (“we,” “our,” “us”), customer satisfaction is our priority. Due to the custom nature of our print-on-demand products, we have specific guidelines for returns and refunds. Please read the following policy carefully.
1. Eligibility for Returns and Refunds
We only accept returns or refunds in the following cases:
- Defective Items: The product has manufacturing defects such as printing errors or damaged materials.
- Incorrect Items: You received the wrong item, size, or design.
Due to the personalized and custom nature of print-on-demand products, we do not accept returns or provide refunds for:
- Buyer’s remorse or preference changes.
- Incorrect sizes selected at checkout.
2. Return and Refund Process
If you believe your order qualifies for a return or refund, follow these steps:
- Contact Us: Email [email protected] within 14 days of receiving your order.
- Provide Evidence: Include your order number and photos of the defective or incorrect item.
- Approval: Once we verify the issue, we will provide instructions for the next steps.
- Resolution: Depending on the situation, we will:
- Replace the item at no additional cost.
- Issue a refund to your original payment method.
3. Timeframe for Refunds
Approved refunds will be processed within 7-10 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
4. Non-Returnable Items
We cannot accept returns or process refunds for:
- Products that have been used or washed.
- Products not in their original condition.
- Orders reported outside the 14-day window.
5. Damaged or Lost in Transit
If your item arrives damaged due to shipping or is lost in transit, please contact us at [email protected] immediately. Provide details and, if applicable, photos of the damage.
6. Changes to this Policy
We reserve the right to update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
7. Contact Us
If you have any questions or need assistance with a return or refund, reach out to us:
Email: [email protected]
Address: 814 Mission St San Francisco, California CA 94103 US.